Fully Resourced Client Service Team

 

Satisfying and delighting our Clients is our ongoing purpose, aim and professional pleasure.

 

The role and responsibility of Insurance Brokers has changed considerably in recent years in response to client needs. Business Leaders increasingly value performance in service delivery and a consultative approach to addressing their business risks, in particular:

 

• receiving a prompt, efficient and helpful response in the day to day servicing of their account in line with their expectations
• having confidence that their Insurance Broker fully understands their business and its objectives
• receiving practical advice and support on risk management issues including the delivery of innovative solutions 
• building a closer relationship with selected insurers with the help and support of the Insurance Broker
• having a regular and meaningful dialogue with a highly skilled Client Service and Risk Advisory Team 

 

UK and Global's ongoing commitment to our Clients is to fully meet these expectations and achieve an unrivalled level of performance in service delivery. 

 

We provide a team of seven colleagues in each Client Service Team:

 

Client Director, Client Executive, Risk Consultant, Client Advisor, Claims Handler and Team secretary

 

We meet with our Clients as often as you wish – we recommend at least a mid year review, pre renewal meeting and a formal renewal delivery meeting – but we are very happy to meet as regularly as Clients require.

 

Often Clients advise that their previous Broker (particularly the larger Brokers) lost their focus or resources, sometimes both, following internal reorganisation or under new ownership following acquisition.

 

We believe it is of real value to our Clients that we offer a full Team resource, including 24 hour 365 day a year contact availability and claims reporting 

 

Meet The Team

 

Client Service Team