Business Risk Advisors - Engaging a Partnership Approach to Client Relationships

Our partnership approach to our relationship with our Clients is at the heart of, and central to, our Value Proposition to our existing and future Clients.

 

What we mean by engaging a partnership approach is the following:

 

• Developing relationships at director and senior manager level to understand the business operations,  culture and requirements of our Client’s business and people.
• Understanding what our Client’s directors expect, and wish,  to be delivered to their company from their Insurance programme.
• We spend time understanding the detail of our Client’s risk management policies, programmes and initiatives to understand the culture of risk management in our Client’s operations and how the Client’s employees, customers, assets and liabilities are protected.
• We discuss, agree and confirm with our Client their approach to developing their risk management policies, practices and culture over the next 12-24 months. 
• We are then best placed to act as effective negotiators of the Client’s insurance programme with existing and competing Insurers as we can share the risk management culture and direction of the Client.

 

Solutions Orientated Delivery

 

The delivery of Solutions includes a blend of the following:

 

Meeting and Exceeding Client Expectations

 

It may seem an obvious thing to do but we ask our Client what they want to receive - as clear output – from their Insurance programme at least 6 to 9 months prior to the insurance renewal.

 

We then look to deliver what the client wants.

 

Simple.

 

So why doesn’t this always happen as easily as we would wish?

 

Experience informs Clients and Insurance Brokers it’s not always a straightforward process as issues such as claims experience, risk management practices, evidence of compliance with Health and Safety legislation, insurance market conditions,  all play their part in creating obstacles and challenges in achieving high levels of protection and reduced insurance premiums.

 

So How Do We Create Solutions?

 

We engage the following steps:

 

• Consult with our Clients at an early stage in the insurance year, preferably 6 to 9 months prior to renewal,  and understand what they wish to receive as an end result at the renewal date.
• Use our expertise to recognise the obstacles which may prevent the desired result being achieved.
• Consult with the Client, and Insurers,  to agree specific action points to unlock the obstacles.
• Deliver the desired result, with options and recommendations, in good time prior to the renewal.

 

It Seems Straightforward Enough – Why Don’t All Brokers Do It?

 

Our experience is that Insurance Brokers have to want to deliver Client solutions as a natural part of their professional approach – not simply touting for a price based on wage estimates/ sums insured etc.

 

Undertaking competitive, hard negotiation of insurance premiums is very much part of an Insurance Broker’s role and responsibility.

 

We, at UK and Global, believe this is best, and most consistently, achieved through the Partnership led approach which ensures the Client, Insurer and Broker are all working to the same end which is delivering what the Client wishes to receive

 

It is our role, and pleasure, to facilitate the delivery of this to our Clients.

 

Click here to find out more about Working with Insurers as Partners

Working in Partnership – Our Value Proposition